The Risk We Avoided for Years (And What It Almost Cost Us)
For years we were afraid to lower our membership prices. That fear was costing us millions. Here’s the story of the risk we finally took and what happened when we did.
What Blockbuster, Kodak, and My Car Wash Have in Common
Blockbuster and Kodak didn’t fail because of bad luck. They failed because they confused protecting the business with running it. Here’s what that cost them.